Privacy Policy

Privacy Policy

Effective Date: August 2025

Sonnenz LLC (“Sonnenz,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit sonnenz.com, submit forms, communicate with us, or use our services.

1. Scope

This Policy applies to information we collect online through our websites, funnels, forms, email/SMS communications, and related services. It does not cover third-party websites or services we do not control.

2. Information We Collect

  • Personal Information: name, email address, phone number, company/role, and any information you submit in forms, surveys, or chats.
  • Transactional/Billing: billing name, address, payment method details (processed by our payment partners), invoices, and purchase history.
  • Usage Data: IP address, device and browser type, operating system, pages viewed, referral URLs, timestamps, approximate location, and interaction logs.
  • Cookies & Tracking: cookies, pixels, tags, SDKs, and similar technologies used for analytics, personalization, and advertising.

3. Sources of Information

  • Directly from you (forms, emails, calls, SMS).
  • Automatically via our sites and services (cookies, logs).
  • From service providers and partners (CRM, analytics, ad platforms).

4. How We Use Information

  • Provide services, book/confirm appointments, send reminders, and deliver support.
  • Operate, secure, and improve our sites, products, and user experience.
  • Send marketing and promotional messages if you opt in.
  • Process payments; detect, prevent, and investigate fraud or abuse.
  • Comply with legal, regulatory, and contractual obligations.

5. SMS & Email Communications

By submitting your phone number and checking the SMS consent box, you expressly consent to receive SMS from Sonnenz regarding appointments, account updates, and promotional messages. Message frequency may vary. Standard message & data rates may apply.

Reply STOP to unsubscribe. Reply HELP for assistance.

6. Legal Bases for Processing (EU/UK)

Where GDPR/UK GDPR applies, we process your information based on: (a) consent; (b) performance of a contract; (c) legitimate interests (product improvement, security, direct marketing where allowed); and (d) legal obligations.

7. How We Share Information

  • Service Providers: hosting, CRM, email/SMS delivery, analytics, payment processing, customer support.
  • Affiliates/Partners: as needed to deliver requested services or co-branded offerings.
  • Business Transfers: in mergers, acquisitions, financing, or sale of assets.
  • Legal/Protection: to comply with law or protect rights, safety, and security.

We do not sell personal information for money. We may use advertising cookies or similar technology that could be considered “sharing” or “targeted advertising” under certain state laws. See Section 11.

8. Data Retention

We retain personal data only as long as necessary for the purposes in this Policy or as required by law—generally no longer than three (3) years after your last interaction, unless a longer period is legally required or necessary to resolve disputes and enforce agreements.

9. Your Choices & Rights

  • Access/Correct/Delete: request a copy of your data, ask for corrections, or request deletion.
  • Marketing Opt-Out: unsubscribe links in emails; reply STOP to SMS at any time.
  • Withdraw Consent: you can withdraw consent without affecting prior lawful processing.
  • Portability/Restriction/Objection (EU/UK): request transfer, restrict processing, or object.
  • Complaint: EU/UK users may lodge a complaint with a supervisory authority.

Submit privacy requests at [email protected] or call 802-735-7673. We will respond within one month (or as required by law).

10. Cookies & Tracking Technologies

We use cookies and similar tools for site functionality, analytics, and advertising. You can manage cookies via your browser settings. Ad preferences can be managed through platform tools (e.g., Google, Facebook) and device settings (Limit Ad Tracking/ATT).

11. “Do Not Sell or Share” / Targeted Advertising (CCPA/CPRA and similar)

We do not sell personal information for monetary consideration. Some third-party advertising or analytics cookies may constitute “sharing” or “targeted advertising.” You can opt out by adjusting browser settings, ad platform preferences, and by declining non-essential cookies where presented.

12. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is perfectly secure, but we work to minimize risk and monitor for misuse.

13. Children’s Privacy

Our services are not directed to children under 13 (or under 16 in the EU/UK). We do not knowingly collect their data. If you believe a child provided information, contact us to remove it.

14. International Transfers

Your information may be processed in the United States and other countries with different data protection laws. Where required, we implement appropriate safeguards for cross-border transfers.

15. Controller/Processor Roles

For data we collect via our website and direct relationships, Sonnenz is the data controller. For services we perform on behalf of clients, we act as a data processor under their instructions and contracts.

16. Third-Party Links & Embedded Tools

Our site may link to third-party sites or include embedded tools (e.g., calendars, payment widgets). Their practices are governed by their own policies. Review those policies before submitting information.

17. Changes to This Policy

We may update this Policy. If changes materially affect how we use your data, we will notify you by email or a prominent notice on our site. The “Effective Date” above reflects the latest version.

18. Contact Us

Sonnenz LLC
Email: [email protected]
Phone: 802-735-7673
Website: https://sonnenz.com