Effective Date: August 2025
Welcome to Sonnenz! These Terms and Conditions (“Terms”) govern your use of our website, platform, and services. By purchasing services from Sonnenz LLC (“Sonnenz,” “we,” “our,” or “us”), you agree to comply with and be bound by these Terms. If you disagree with any part, do not use our website or services.
By accessing our website or purchasing services, you agree to these Terms, our Privacy Policy, and any service agreements we execute with you.
3.1 Scope: Sonnenz provides CRM build-outs, AI automations, SMS/voice solutions, and marketing services as described on our site or in agreements.
3.2 Changes: We may modify or discontinue services as needed. If changes materially affect an active project, we will notify you.
4.1 Fees: Fees are outlined in your service agreement or invoice. Payment is due upfront or by agreed milestones.
4.2 Late Payments: Late balances may incur additional charges. We may suspend or terminate services for non-payment.
4.3 No Refunds: All payments are non-refundable once work begins, access is provisioned, or numbers/licenses are purchased.
4.4 Chargebacks: You agree not to file chargebacks. If you do, access may be suspended, and you remain liable for the invoiced amount plus processor and collection costs.
Our refund and cancellation policy is defined in our Fulfillment Policy. By purchasing, you agree to those terms.
6.1 Access & Information: You must provide timely information, logins, and approvals for us to deliver services. Delays caused by Client inaction are not Sonnenz’s responsibility.
6.2 Compliance: You agree to use services in compliance with all applicable laws (TCPA, CTIA, CAN-SPAM, GDPR, etc.). You are responsible for opt-in compliance for SMS/email campaigns.
6.3 Misuse: You may not use our services for unlawful, abusive, or deceptive activity.
Both parties agree to keep all non-public information confidential, including customer data, business plans, and proprietary information, except where disclosure is legally required.
All IP, frameworks, scripts, prompts, and materials created by Sonnenz remain Sonnenz property until full payment is received. Upon payment, Client receives a limited license to use deliverables in their business. Redistribution, resale, or sublicensing is prohibited without written permission.
To the maximum extent permitted by law, Sonnenz is not liable for indirect, incidental, or consequential damages, lost profits, or data loss. Our liability for any claim is capped at the total fees paid by Client in the three (3) months prior to the claim.
Either party may terminate this Agreement with written notice if the other breaches a material term and fails to cure within 30 days. Upon termination, all fees for work performed remain due.
These Terms are governed by the laws of Vermont, without regard to conflict of law principles. Any disputes will be resolved exclusively in Vermont courts unless otherwise agreed to arbitration.
We may update these Terms periodically. Material changes will be posted on our website or communicated directly. Continued use of our services after changes constitutes acceptance.
Sonnenz LLC
Email: [email protected]
Phone: 802-735-7673
Website: https://sonnenz.com
By using our services, you confirm you have read, understood, and agree to these Terms and Conditions.